Question 1

What happens if the roads are closed or impassable due to weather conditions?

Accepted Answer

If roads are closed or impassable due to weather conditions, AlpinBus will make every effort to find an alternative route. If travel becomes impossible, you will be notified as soon as possible, and arrangements will be made for an alternative solution, such as rescheduling the transfer or providing accommodation if necessary. Safety is the top priority, and decisions will be made with that in mind.

Question 2

What do I do if I can’t find driver at the airport?

Accepted Answer

Rest assured, your journey is in good hands. As you enter the airport arrivals area, your dedicated driver will be there, holding a sign clearly displaying your name. Should you have any difficulty spotting your driver, simply reach out to us using the contact number in your booking confirmation. We’re always here to assist and ensure a seamless connection for you.

Question 3

Can I book a return transfer at the same time as my arrival transfer?

Accepted Answer

Yes, you can book both your arrival and return transfers at the same time. When making your booking, simply select the option to book a return transfer and provide the necessary details for both legs of your journey. This ensures a seamless travel experience and often comes with a more convenient booking process.

Question 4

How much luggage can I bring on the transfer?

Accepted Answer

Each passenger is permitted a standard luggage allowance consisting of one piece of hand luggage and one suitcase or holdall.

For those passionate about sports, you can bring along your sports equipment, whether it’s skis and snowboards during winter or bikes and golf clubs in the summer months. However, to ensure a smooth journey, it’s essential to mention any sporting equipment you’ll be carrying during the booking process. This allows us to ensure the equipment fits within the vehicle comfortably. The maximum dimensions for a ski or snowboard bag are set at 190cm in length. For bicycles, they should be packed in either a box or bag, with dimensions not exceeding 160cm (length), 100cm (height), and 40cm (width).

If you’re considering traveling with oversized or additional luggage beyond the standard allowance, it’s best to reach out to us beforehand so we can make necessary arrangements.

In the event that you accidentally leave personal belongings in one of our transfer vehicles upon arrival, please promptly contact us. Our dedicated team will assist in locating and returning your lost property. However, we’d like to note that while every effort is made to return lost items, AlpinBus cannot be held liable for items that remain untraceable.

Question 5

What payment methods do you accept?

Accepted Answer

AlpinBus accepts a variety of payment methods to make the booking process as convenient as possible. You can pay using major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay, Apple Pay and Klarna (buy now pay later). All payments are processed securely, ensuring your financial information is protected.

Question 6

How do I find AlpinBus at the airport?

Accepted Answer

Upon your arrival at the airport, your driver will be eagerly waiting for you in the arrivals area, holding a sign prominently displaying your name. If, for any reason, you find it challenging to spot your driver, please don’t hesitate to reach out to us using the contact number provided in your booking confirmation. We’re here to ensure a smooth connection and will promptly assist in connecting you with your driver.

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