Can I cancel my booking and get a refund?

a) Clients are entitled to cancel their booking by emailing us at support@alpinbus.com with the details and reason for cancellation.

b) Cancellations made at least 7 days before the date of travel will be fully refunded.

c) In the event of cancellation by the client, an email will be sent to the client confirming the cancellation.

d) Any refund, whether partial or full, for cancellations made within the 7-day cancellation period will be at our sole discretion.

e) Refunds may take between 7 and 14 days to investigate and process.

f) In the event of a cancellation, we will charge a fee of 3.25% of the total booking amount plus a €0.35 credit card processing fee. This fee covers the costs incurred through our payment processor, Stripe. If the client has paid in advance for the transfer booking, these fees will be deducted from the amount to be refunded.

g) “Extraordinary Events” replace the provisions of paragraph 4 with points a) to f). These apply only in the normal course of business. If the average number of total passenger cancellations increases by more than 300% on a monthly basis as a result of an extraordinary event, the Supplier reserves the right to issue a credit instead of a refund, which may be used for future orders (voucher). Exceptional events include natural disasters of all kinds, earthquakes, floods, storms, volcanic eruptions, but also “force majeure” (Latin: casus fortuitus) such as riots, blockade, fire, civil war, embargo, earthquake, hostage-taking, war, revolution, sabotage, strikes (if they occur at a third party), travel warnings by foreign ministries, pandemic threats, quarantine measures by the authorities, terrorism, and serious traffic accidents.

Updated on: 02/09/2026